Our Policies
At Urban Repair Expert, we believe that the information you share with us is not just data — it’s a matter of trust. We handle every client’s privacy with utmost respect, responsibility, and care.
📋 Privacy Policy
Information We Collect
- ✓Your name, mobile number, and email address
- ✓Location information (to provide our services)
- ✓Details of your appliances (for repair or resale purposes)
- ✓Payment details through Razorpay
- ✓Website usage data, such as cookies and session information
How We Use Your Information
- ✓To process and deliver services
- ✓To send updates related to your service
- ✓To manage complaints and follow-ups efficiently
- ✓To ensure secure payment and data storage via verified platforms like Razorpay and AWS
We never share your personal information with third parties without your explicit consent.
Data Security
Your data is stored securely and encrypted on our AWS S3 servers. We follow industry-standard security measures to ensure your information is tamper-proof and protected from unauthorized access.
🚚 Service Delivery Policy
As we primarily offer on-site repair services, our delivery policy refers to how our technicians provide their services at your location.
- ✓Scheduling: Once you book a service, we schedule an appointment at a time convenient for you.
- ✓Technician Assignment: A verified and skilled technician is assigned to your service request based on your location and the nature of the repair.
- ✓Service Timeframe: We strive to provide same-day or next-day service. The exact timeframe will be confirmed with you during the booking process.
- ✓Communication: You will receive timely updates via SMS and email regarding your technician's arrival time. Any potential delays will be communicated to you promptly.
🔄 Cancellation & Refund Policy
We offer a flexible cancellation and refund policy to ensure complete customer satisfaction.
Cancellation
- ✓You can cancel your service request by contacting our customer support at least 4 hours before the scheduled appointment to avoid any charges.
- ✓Cancellations made less than 4 hours before the appointment may be subject to a nominal visiting or inspection fee.
Refunds
- ✓If you are not satisfied with our service, you can request a follow-up visit at no extra cost.
- ✓Refunds are processed in cases where a service cannot be completed or if a payment was made in error. Please note that the initial inspection charge is non-refundable.
- ✓Approved refunds will be credited back to the original payment method within 5-7 business days.
🧾 Cookies & Tracking
Our website uses certain cookies to enhance your browsing experience and help us improve our services. You may disable cookies through your browser settings if you prefer.
📞 Your Rights
You have the right to access, update, or delete your personal information at any time. To exercise these rights, please email us at: support@urbanrepairexpert.com
🤝 Our Commitment
“Your data is not just information to us — it’s a responsibility. We handle it with care, sensitivity, and complete respect.”